Need ideas of how to break a stuck situation

Thank you for taking a look. I am looking for proactive advice to solve what seems to me an impossible situation. I met a person on an anonymous international chat forum. I'm well aware that trolls exist and I may have been lied to, but I don't think so in this case.

She says she has lifelong debilitating social anxiety. At this point it is so severe she has been in a one room apt for over four months, not attending classes at college or seeing anyone but her live in boyfriend, who sounds as if he has issues also.

She wants to see a therapist, but here is where the impossible situation comes into play. She claims she is too nervous to even send an email or make a call to book an appointment. I have only chatted once with her, and it was a deep conversation, and I have put her on "friend" status. I tried to get her to tell me her full name, and the name of her school, and she just evaded giving an answer.

The school is in the Czech Republic and she is from Slovakia. She has no support from her parents back in Slovakia and she has lied to them saying things are fine. They pay for her apt and support and they think she is still in school.

I suggested she see the school therapist, and she strongly rejected that idea, her sense of shame and social anxiety is very intense. She mentioned she self harms, but I did not get the sense she is suicidal. She wants to see an therapist outside of the school, but she does not know how to get that covered in CZ with her Slovak insurance. So, of course there are phone numbers to call to find the answers about insurance....and she is too fearful to call.

I have sent out email to the Slovak embassy, both Slovak and Czech mental heath services, and a couple other places but I anticipate a robot bureaucrat passive-aggressive non answer: have her call this number. Well, she can't or won't call. She sincerely wants to and just can't. or at least says over and over she can't.

The chat forum we met on has a really bad reputation and I fear she may be taken advantage of there. I'm not at all fond of 7 cups, it strikes me as shady and money motivated. However, there is a chance someone here has been in my situation and can tell me how they resolved it.

If all you have to offer is: dont pressure her, just wait until she gives you her name and location, then call some help services, please don't bother. that is where I am stuck now, and I'm searching for something better. Thanks